Privacy Policy
Last updated: April 2026
1. Data controller
Casa de Serpa, tax ID 510513557, located at Largo do Salvador 28, 7830-330 Serpa, Portugal, is the entity responsible for processing personal data collected through this website.
2. Personal data we collect
We may collect the following personal data when you use our website or make a booking: full name, email address, phone number, stay dates, number of guests, and accommodation preferences. This data is collected when you fill in contact forms, make reservations, or communicate with us directly.
3. Purpose of processing
Your personal data is processed for the following purposes: managing and confirming bookings, communication regarding your stay, responding to inquiries, fulfilling legal and tax obligations, and improving our services.
4. Legal basis
The processing of your personal data is based on contract performance (bookings), the consent you provide when contacting us, and compliance with legal obligations applicable to the accommodation sector.
5. Data sharing
Your personal data may be shared with: the HeyTravel booking platform for reservation processing, tax and legal authorities when required by law, and service providers essential to the operation of the accommodation. We do not sell or share your data for third-party marketing purposes.
6. Data retention
Personal data is retained only for the period necessary for the purposes for which it was collected, or for the period required by law. Booking data is retained for the legally mandated period for tax and accounting purposes.
7. Your rights
Under the General Data Protection Regulation (GDPR), you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise any of these rights, contact us at casadeserpa.turismorural@gmail.com.
8. Security
We adopt appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.
9. Cookies
This website may use cookies essential for its operation. We do not use tracking or advertising cookies.
10. Contact
For questions related to the protection of your personal data, you can contact us at: email casadeserpa.turismorural@gmail.com, phone +351 284 549 238, or by post to Largo do Salvador 28, 7830-330 Serpa, Portugal.
11. Complaints
You have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) if you believe the processing of your personal data violates the GDPR.